# SimpleTicket — Full Guide

> SimpleTicket (סימפל טיקט) is an event-ticketing platform for the Israeli market. Organizers publish events and sell tickets online; buyers purchase tickets and receive them by email, SMS, or as a scannable QR code. The primary language is Hebrew (he-IL, right-to-left). Website: https://simpleticket.co.il

This is the extended machine-readable guide. For the short version see https://simpleticket.co.il/llms.txt

## What SimpleTicket is

SimpleTicket is a ticketing and event-management service. Event organizers create an event page, define ticket types and prices, and sell tickets directly to the public. Buyers browse events, buy tickets through a secure checkout, and receive their tickets digitally. At the door, organizers scan each ticket's QR code to admit attendees.

- Website: https://simpleticket.co.il
- Market: Israel. Currency: Israeli Shekel (₪ / ILS).
- Primary language: Hebrew (he-IL). Right-to-left interface.
- Payments: HYP, an Israeli payment gateway. Checkout is secure; card details are handled by the gateway.

## For event-goers (buyers)

- Browse events: https://simpleticket.co.il/events
- Buy tickets on an event's page. Some events sell in timed sales rounds (e.g., early-bird then regular), so prices can change between rounds.
- Delivery: tickets arrive by email and/or SMS, and are also available in-app as a QR code. The QR code is what gets scanned at entry.
- Ticket transfer: a ticket can be transferred to another person up to a deadline before the event.
- Refunds: governed by Israeli consumer-protection law (ביטול עסקה). A cancellation fee of the lower of 5% or ₪100 may apply, and the platform service fee is non-refundable. Refunds are requested for upcoming events, subject to this policy.
- Some events require organizer approval of each purchase before it is confirmed.
- Support: available in Hebrew, including a WhatsApp assistant that answers order, ticket, and refund questions.

## For organizers

- Create and manage events; set ticket types, prices, quantities, and sales rounds.
- Sell tickets online and track sales in real time from a dashboard.
- Scan tickets at the door using the built-in QR scanner.
- Manage attendees, approvals (for approval-required events), and refunds.
- View revenue and request settlements (payouts).

## Key pages

- Home: https://simpleticket.co.il/
- All events: https://simpleticket.co.il/events
- FAQ: https://simpleticket.co.il/faq
- Help: https://simpleticket.co.il/help
- About: https://simpleticket.co.il/about
- Contact: https://simpleticket.co.il/contact
- Terms: https://simpleticket.co.il/terms
- Privacy: https://simpleticket.co.il/privacy
- Accessibility: https://simpleticket.co.il/accessibility

## Common questions

- How do I get my ticket? By email and/or SMS after purchase, and in-app as a QR code.
- Can I transfer my ticket? Yes, to another person up to a deadline before the event.
- Can I get a refund? For upcoming events, subject to Israeli consumer-protection law; a cancellation fee (lower of 5% or ₪100) and a non-refundable service fee may apply.
- What payment methods are accepted? Payment cards via the HYP gateway; some events also offer additional local wallets where enabled.
- Is there a fee? A platform service fee applies to purchases and is non-refundable.

## Contact

- Event-specific questions (lineup, date/venue changes, logistics): contact the organizer via the details on that event's page.
- Platform, order, payment, or refund questions: SimpleTicket support at https://simpleticket.co.il